Date: Tue, 26 Jul 2011 20:24:46 -0500
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Name: John
Email: support@nic34.net
Company: Chat Reference Number: 21913
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|07.26.11 20:24:46| shawn: Hello John, my name is shawn, how may I help you?
|07.26.11 20:25:40| John: Yes , why I can't still log in to cpanel eventhough I was provided a new User ID and password
|07.26.11 20:27:17| shawn: domain name plz
|07.26.11 20:27:25| John: my77db.com
|07.26.11 20:27:28| John: my77db.com
|07.26.11 20:27:35| John: The domain is not pointing to your name server
|07.26.11 20:28:03| John: however I'm using the IP address provided by your side to log in coming out log in attempt failed
|07.26.11 20:32:54| shawn: Your Server Ip Please >
|07.26.11 20:33:14| shawn: provided By Ourside
|07.26.11 20:33:17| John: http://66.197.153.101:2082/
|07.26.11 20:34:00| shawn: First Set name server According To Those Ips That Are Provided By us
|07.26.11 20:34:25| shawn: After that Domain Will Point at our server
|07.26.11 20:34:38| shawn: http://www.intodns.com/my77db.
|07.26.11 20:34:43| shawn: check this
|07.26.11 20:34:52| shawn: not pointing at our server
|07.26.11 20:35:02| shawn: Showing another Ips
|07.26.11 20:36:53| John: Sir, yes I agree
|07.26.11 20:37:23| John: basically your IP should be allowing me to log in first using the id and password provided
|07.26.11 20:37:41| John: unless I'm log in using my77db.com/cpanel
|07.26.11 20:37:44| John: unless I'm log in using my77db.com/cpanel
|07.26.11 20:39:26| shawn: Domain Working
|07.26.11 20:39:29| shawn: no website uploaded
|07.26.11 20:40:09| John: I'm unable to log in to cpanel how to upload ?
|07.26.11 20:40:13| John: I'm unable to log in to cpanel how to upload ?
|07.26.11 20:40:26| John: 1st step is to log in to cpanel
|07.26.11 20:41:22| John: am right to say that?
|07.26.11 20:41:51| shawn: yes ok open ticket
|07.26.11 20:41:58| shawn: mention issue there
|07.26.11 20:42:05| shawn: we will check Sir
|07.26.11 20:42:07| shawn: Thanks
|07.26.11 20:42:13| John: always this is answer I receive
|07.26.11 20:42:35| John: Allah will never forgive for the action you all are making
|07.26.11 20:43:19| shawn: Sir We are not saying no solution or anything else
|07.26.11 20:43:26| shawn: just saying
|07.26.11 20:43:33| shawn: iopen ticket
|07.26.11 20:43:38| shawn: we will resolve it ASAP
|07.26.11 20:43:49| shawn: Thanks For your Cooperation
|07.26.11 20:43:56| John: I asked for refund you all blocked my IP from chatting
|07.26.11 20:44:03| shawn: ALLAH Bless All Of Us
|07.26.11 20:44:45| John: give me my refund if ALLAH really bless every one and he is blessing EVERY ONE to do good deed
|07.26.11 20:45:15| shawn: Ok Open Ticket to Billing
|07.26.11 20:45:26| John: It also never happens
|07.26.11 20:45:53| John: wasted my effort raising ticket to billing
|07.26.11 20:52:11| John: now I have raise the ticket....
|07.26.11 20:52:31| John: to billing.......let be the final time to request for Refund.......
|07.26.11 20:52:56| shawn: ok You will be get reply Soon
|07.26.11 20:53:11| shawn: Thanks
